A process of gathering observational data about an establishment with respect to predefined parameters (including customer service, performance, processes) identified.
Helps leading companies close the gap between the promise of service excellence and its actual delivery. Provides an instant snapshot of what employees are doing and saying or behaving.
Identifies areas where improvements will have the greatest impact.
Feedback helps conduct training programs to plug gaps & can be also used to evaluate the success of training programs.
Integrity & Loss prevention checks to evaluate staff integrity & identify any sign of impropriety, ineptness or irresponsibility in the handling of cash or inventories.
Observation, evaluation and recommendation! In short “Your clients are working for you!”